Frequently asked questions

No. EasyCheckUp is an informational, preventive tool. It does not diagnose, prescribe or replace a medical assessment. Suggestions are meant to support the conversation with your doctor.

No. EasyCheckUp organises your information and helps you prepare for the appointment, but it does not replace your doctor's assessment, diagnosis or decisions. Every suggestion is a topic to discuss with a health professional.

Answering the questionnaire and learning whether to book an appointment, and with what priority, is free. Completo, with the named plan and with what was considered and not suggested, costs €4.00. Premium, with the reasons, the sources and the questions for your doctor, costs €10.00 (VAT included). You pay once. There is no subscription.

No. Answers exist only in the browser's memory during the session — by design. If you buy the report and save the assessment to your account, only the generated suggestions are kept there (never your answers). After a purchase without an account, nothing is stored: your record is the PDF you download.

About 5 minutes. Questions adapt to your profile, so you only answer what is relevant to you.

After payment, both documents are downloaded straight to your device — the doctor's sheet and yours. With an account, you can save the assessment, open it again and download them whenever you want; without an account, nothing is stored and the PDF is your record. The report is never sent by email. Both PDFs are generated on your device and do not yet have the structure screen readers use to follow headings and reading order. To listen to the report with a screen reader, use the on-screen version: the assessment saved to your account, which opens as a web page with the same sections as your report, in the same order. Without a saved assessment (for example, after a purchase without an account), that content is on the results screen only for the current session.

Take it to the appointment. It is built so your doctor understands the context and decides what to order. It does not replace their assessment.

The report is just as useful. You can take it to an appointment in the public health service, a health centre, a private consultation or occupational health — anywhere you speak with a health professional. It helps organise the conversation, whether or not you have an assigned family doctor.

For adults (18+) who want to walk into the appointment prepared: understand what to discuss, organise their history and know the plan the guidelines suggest for their profile.

Card and, when enabled, MB Way, Apple Pay and Google Pay — processed securely by Stripe.

Portuguese (Portugal), English and Spanish — including the questionnaire, results and report.

Yes, directly on the profile page. Non-clinical data is erased immediately; issued invoices are kept for the statutory tax period.